Job Description

 

Call Center Supervisor - English/Spanish speaking

 

Amazing Home Care is actively seeking a motivated and experienced Full-Time Call Center Agent. The candidate should be bilingual in English and Spanish.

SUMMARY: Supervise staff following company policies and procedures. Work directly with Management to achieve all Call Center performance and contractual compliance objectives.

 

ESSENTIAL FUNCTIONS:

  • Ensures adherence to Call Center Policies and Procedures.
  • Ensure calls are handled efficiently, accurately, and promptly.
  • Assists staff in resolving complaints or escalated calls.
  • Coach and mentor staff to achieve optimum performance levels.
  • Monitor personnel performance and participate in employee performance reviews.
  • Work with Call Center Manager to analyze call center volume.  Make recommendations to staffing levels to meet Grade of Service goals.
  • Communicate and coordinate with other Supervisors to ensure Call Center performs as a cohesive unit and meets performance goals.
  • Other duties as assigned.

QUALIFICATIONS REQUIRED:

  • Must be bilingual; English and Spanish speaking. 
  • Ability to work well with people.
  • Exceptional organization and time management skills.
  • Positive attitude, good judgment, and a strong work ethic.
  • Demonstrated excellent interpersonal communication skills.
  • Strong leadership skills.
  • Strong computer skills.  Proficiency and speed working in all Microsoft Office products.
  • Strong organizational skills, including time management and documentation.
  • Knowledge of telephone call center systems.
  • High school diploma or equivalent.

 

LOCATION:

Bronx, NY

About Us:

AHC

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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