Job Description

Assisted Living Program Community Liaison

Albany Center for Independent Living is seeking a qualified Assisted Living Program Community Liaison for our Adult Home Care in Delmar, NY.



  • Maintain and/or improve community occupancy and average daily census in accordance with company business and marketing plans.
  • Manage sales processes by understanding prospective residents’ needs and educating them about the community’s services and programs.
  • Coordinate and complete all activities needed for sales, including visiting prospects homes, conducting initial assessments, providing sales presentations and ensuring all required forms are completed prior to move in.
  • Maintain CRM with up to date documentation.
  • Increase community awareness through participation in outside events, professional groups, joining networking events, and local community involvement. 
  • Strengthen relationships within local hospital systems and physician networks as well as strengthening and growing business opportunities. 
  • Assist hospital social service and discharge planning personnel by providing the required paperwork and timely follow up and follow through.
  • Work closely with agency personnel to identify community resources.
  • Communicate with Centralized Admissions in obtaining required paperwork and inform of any changes and/or updates in a timely manner.
  • Attend and participate in all company offered training and education opportunities as directed by Regional Manager.

Required Skills and Qualifications:

  • Proven results in Senior Living sales.
  • Minimum of 2 years sales experience with a proven track record of generating and closing a high percentage of qualified leads.
  • Proficiency with computers, and database systems.
  • The ability to conduct presentations for healthcare professionals, senior groups, churches, etc.
  • Ability to build long lasting relationships with local business partners and professional referral sources.
  • Good listening skills, compassionate and empathetic.
  • Have a clear understanding of Assisted Living, Independent Living and Assisted Living Program.
  • Excellent sales/marketing, communication, time management & organizational skills required.
  • Ability to effectively listen and communicate both verbally and in writing.
  • Must be self-directed, able to prioritize tasks as well as have the ability to accept directives.
  • Team player with industry knowledge and the ability to connect with families.
  • Excellent written and verbal communication skills.
  • Professional contacts in the market are a definite plus!


Albany, NY




Application Instructions

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