Assisted Living Program Community Liaison

Assisted Living Program Community Liaison

Albany Center for Independent Living is seeking a qualified Assisted Living Program Community Liaison for our Adult Home Care in Delmar, NY.

Responsibilities:

• Maintain and/or improve community occupancy and average daily census in accordance with company business and marketing plans.
• Manage sales processes by understanding prospective residents’ needs and educating them about the community’s services and programs.
• Coordinate and complete all activities needed for sales, including visiting prospects homes, conducting initial assessments, providing sales presentations and ensuring all required forms are completed prior to move in.
• Maintain CRM with up to date documentation.
• Increase community awareness through participation in outside events, professional groups, joining networking events, and local community involvement. 
• Strengthen relationships within local hospital systems and physician networks as well as strengthening and growing business opportunities. 
• Assist hospital social service and discharge planning personnel by providing the required paperwork and timely follow up and follow through.
• Work closely with agency personnel to identify community resources.
• Communicate with Centralized Admissions in obtaining required paperwork and inform of any changes and/or updates in a timely manner.
• Attend and participate in all company offered training and education opportunities as directed by Regional Manager.

Required Skills and Qualifications:

• Proven results in Senior Living sales.
• Minimum of 2 years sales experience with a proven track record of generating and closing a high percentage of qualified leads.
• Proficiency with computers, and database systems.
• The ability to conduct presentations for healthcare professionals, senior groups, churches, etc.
• Ability to build long lasting relationships with local business partners and professional referral sources.
• Good listening skills, compassionate and empathetic.
• Have a clear understanding of Assisted Living, Independent Living and Assisted Living Program.
• Excellent sales/marketing, communication, time management & organizational skills required.
• Ability to effectively listen and communicate both verbally and in writing.
• Must be self-directed, able to prioritize tasks as well as have the ability to accept directives.
• Team player with industry knowledge and the ability to connect with families.
• Excellent written and verbal communication skills.
• Professional contacts in the market are a definite plus!

LOCATION:

Albany, NY

DC45

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