Billing/Collections Representative

Centers Dialysis is a leading provider of dialysis services dedicated to delivering high-quality, compassionate care to individuals with kidney disease. Our mission is to improve the lives of our patients through clinical excellence and personalized treatment plans. We are currently seeking a detail-oriented and motivated Billing/Collections Representative to join our billing team in Brooklyn.

Position Overview:
The Billing/Collections Representative is responsible for processing claims, ensuring accurate billing, and following up on outstanding accounts. This role requires knowledge of healthcare billing procedures and basic understanding of collections practices. The ideal candidate will be proactive, organized, and able to communicate effectively with insurance companies and patients.

Responsibilities:

• Submit and follow up on claims to insurance carriers, government payers, and third-party agencies
• Review and resolve denied or rejected claims in a timely manner
• Perform collection activities on overdue accounts, including contacting patients and payers
• Monitor and manage accounts receivable to ensure timely payments
• Maintain accurate records of billing and collection activity in the system
• Collaborate with internal departments to resolve billing discrepancies
• Ensure compliance with HIPAA and company policies regarding patient information and billing procedures
• Respond to billing inquiries from patients and insurance providers

Qualifications:

• Minimum 1 year of experience in healthcare billing and/or collections
• Familiarity with medical terminology, CPT/ICD-10 codes, and insurance processes
• Experience working with billing software (knowledge of dialysis billing systems is a plus)
• Strong analytical, organizational, and communication skills
• Ability to work independently and as part of a team
• Bilingual a plus (but not required)