Call Center Representatives - (English Required)

Call Center Representatives

Seeking Full Call Center Representatives for our office in San Juan, Puerto Rico. This role provides an opportunity for someone who thrives in a logistics environment with a solid customer-centric approach.

Responsibilities

• Respond to inquiries and requests via telephone and email in a timely fashion
• Document inquiries, requests, resolutions, and follow-up tasks
• Escalate inquires and requests to appropriate channels where applicable
• Display a courteous and empathetic attitude
• Perform research to answer inquiries and requests

Requirements

• Team player who thrives in a self-directed, collaborative and fast-paced environment
• Excellent customer service skills with the ability to be flexible, responsible, positive and able to confidently communicate
• Strong smart decision making and problem-solving ability with attention to detail
• Proficient in Microsoft Office
• Motivation and strong attendance record
• Bilingual skills mandatory English/Spanish

We offer

• Office-Based Positions
• Full Time Schedules
• Paid Training

AHC18, LB123

About Us:

Centers Home Care is one of the largest home health care organizations in New York, providing every type of healthcare from Health aide to Physical Therapists, Registered Nurses, and more. Our network includes Alpine Home Health Care, Revival Home Health Care, InterGen Health, and Amazing Home Care. Whether you are a hospital planner arranging patient discharges, a rehabilitation patient in need of continuing care when you return home, or you’re taking care of someone at home and need a little extra help, we’re here for you. We have the staff and most importantly, we have the expertise. We can solve your care needs, assist you with short or long-term equipment rental, and resolve insurance questions all with one call.