Customer Service Coordinator
Amazing Home Care is seeking an energetic, detail-oriented individual who can assist various clients for our home care agency in Buffalo, NY. Healthcare and/or phone experience is a plus but not absolutely necessary. This hourly position can lead to other growth and bonus opportunities.
- Handle customer inquiries and complaints via in person and over the phone
- Troubleshoot and resolve issues and concerns
- Document and update notes based on interactions
- Obtain and enter in documentation from various sources including doctors office and medical establishments
- Work directly with the Intake manager to assist with various needs of the office, including HR and Recruitment type duties.
- Previous experience in customer service or other related fields
- Ability to deal with different types of clients and situations
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills