Director of Hospitality

The Director of Patient Experience & Professional Presentation is a high-visibility, patient-facing leadership role responsible for setting the tone of excellence, trust, and professionalism throughout the patient journey. This role reflects the organization’s commitment to elevated care standards, where professional appearance, grooming, and presentation are essential components of the patient experience.

The successful candidate understands that a consistently polished, well-presented, and aesthetically refined appearance supports patient comfort, confidence, and perception of quality in a healthcare environment.

Key Responsibilities

• Serve as the primary ambassador of patient experience and first impressions

• Maintain a consistently polished, professional, and brand-aligned appearance during all working hours

• Ensure all patient interactions are conducted with warmth, composure, and confidence

• Oversee front-of-house patient experience, including greeting, navigation, communication, and support

• Collaborate with clinical and administrative teams to ensure seamless, respectful patient flow

• Reinforce organizational standards related to professionalism, presentation, and patient service

• Support upkeep of patient-facing environments to reflect cleanliness, order, and visual professionalism

Professional Appearance & Presentation Standards

This position includes essential job functions related to professional presentation:

• Adherence to organizational grooming, attire, and appearance standards

• Maintenance of a well-groomed, polished, and aesthetically professional appearance appropriate to a corporate healthcare setting

• Demonstration of awareness that personal presentation contributes to patient trust and satisfaction

• Consistency in appearance that aligns with the organization’s brand and service expectations

These standards apply to the role and performance expectations, not to personal physical attributes.

Qualifications

• Experience in healthcare administration, patient experience, hospitality, or executive support roles preferred

• Strong interpersonal, communication, and leadership skills

• High emotional intelligence and situational awareness

• Ability to perform in a role where presentation and professionalism are evaluated as part of overall performance

• Commitment to excellence, discretion, and patient-centered service