Resident/Hospitality Ambassador

Martine Center is hiring a Concierge in White Plains, NY.

Must have a background in hospitality

Duties :

• Welcomes new Residents & their families to ensure a smooth, hassle-free move.

• Coordinate with housekeeping to ensure resident rooms are clean.

• Introduces new Residents & their families to life in our “Home” and shows them around the Facility.

• Coordinates between new residents & unit managers to ensure their quick evaluation upon arrival.

• Follows up within three days of arrival to ask “How are you doing and what can we do to make it better/easier for YOU”

• Makes three round per day on every floor to discuss Residents’ needs and concerns.

• Maintains a daily log with questions, concerns and issues raised; and any follow up steps taken.

• Submits logs to the Director of Resident Quality daily.

• Assists Residents with the discharge process & follows up the next day.

• Help where help is needed, be a team player and assist in any problem area.

Requirements:

• Demonstrate passion & enthusiasm to work with elderly Residents

• Min. - high school diploma or equivalent.

• Experience in LTC Community Relations policies a plus

• Excellent interpersonal & communication skills

• Ability to multi-task as well as stay on task & concentrate with constant interruptions

About us:

Martine Center is a 200-bed rehabilitation and skilled nursing facility located in White Plains, NY. Our warm and nurturing environment allows each resident to maintain his or her individuality. Our staff is committed to ensuring the highest quality of life of all our residents, by maintaining each resident’s dignity and independence. At the Martine Center, we offer a friendly work environment, a competitive salary, a comprehensive benefits package, professional growth & stability, innovative training programs, and more. Martine Center is a proud member of the Centers Health Care Consortium.

Equal Opportunity Employer –M/F/D/V