Service Director / Assistant General Manager

Tabernacle is a dynamic and elevated dining destination located in the heart of Midtown Manhattan. We offer a refined yet inviting experience, blending exceptional service, handcrafted cocktails, and a chef-driven menu. We’re looking for a passionate and experienced Service Director / Assistant General Manager to help lead our front-of-house operations and ensure every guest leaves with a memorable experience.

Job Overview:
The Service Director / Assistant General Manager will oversee daily service operations, lead and develop FOH staff, and support the General Manager in driving excellence across all areas of the restaurant. This role requires hands-on leadership, strong floor presence, and a deep commitment to hospitality and team development.

Key Responsibilities:

• Lead by example with a strong, visible floor presence during service, ensuring every guest receives warm, attentive, and personalized hospitality
• Coach and mentor the front-of-house team to deliver an elevated, seamless dining experience
• Build genuine relationships with guests, fostering a welcoming environment and encouraging repeat business
• Oversee daily service flow, anticipating needs and resolving guest concerns in real time
• Uphold and elevate service standards through regular training, feedback, and hands-on leadership
• Collaborate with the bar and kitchen teams to ensure smooth coordination and timely execution
• Continuously seek ways to enhance the overall guest journey, from arrival to departure

Qualifications:

• 3+ years of management experience in upscale dining or hospitality
• Proven leadership and team development skills
• Exceptional guest service and communication abilities
• Strong floor management and operational knowledge
• Experience with POS systems and staff scheduling platforms
• Availability to work evenings, weekends, and holidays as needed